Refund and Returns Policy

WARRANTIES:

We value the relationship with our Customers and therefore offer a full warranty and return service in the event that a faulty product was purchased from Greenseal. Customers may return any faulty stock item which was purchased from Greenseal, within the applicable warranty period.
To be valid, warranty claims must be supported by the original tax invoice and the goods must be in their original packaging and must be accompanied by all accessories and manuals. All items must be returned in “as new” condition.

All warranties are immediately null and void should any equipment be tampered with or should the seals on the equipment be broken by anyone other than Greenseal or its appointed nominee, or should the goods be operated outside the manufacturer’s specifications.

Warranties are subject to testing and approval from management.
The onus remains on the Customer to return goods under/out of warranty to Greenseal for inspection/repair/replacement. Upon notification of the inspection/repair/replacement of the unit by Greenseal, the Customer is required to collect the unit from Greenseal at their own cost.
No warranties will be entertained where a Customer’s account is over terms.

RETURN OF GOODS:

Greenseal reserves the right to charge a handling fee of up to 15% (fifteen percent) excl. VAT of the value of the returned goods in the event that a Customer cancels an order and Greenseal accepts the return of unwanted goods. Greenseal will only entertain such requests if made within 7 (seven) business days of delivery of the goods.

If the goods are returned because they did not match what was ordered and the goods are not in their original condition and repackaged in their original packaging, Greenseal may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the goods during the time they were in the Customer’s possession, any consumption or depletion of the goods, or for necessary restoration costs to render the goods fit for re-stocking.

Returned goods will only be credited to the Customer’s account once received by Greenseal and the appropriate inspection procedures have been followed. The Customer agrees that any amounts owing on the statement will not be withheld due to returned goods pending credit and the Customer is not entitled to set off any amount due to the Customer by Greenseal against this debt.

IMPORT/EXPORT ORDERS:

The purchase price of the goods shall be exclusive of any transportation or carriage costs, insurance costs, and any taxes, levies, and/or duties payable in the jurisdiction of the place for delivery of the goods stipulated in the order, and such taxes, levies, and duties shall be for the Customer’s account.

Withholding Tax may not be deducted from Greenseal invoices.
Where applicable, Greenseal shall, at its sole discretion, determine the mode or modes of transport (as the case may be) of the goods to the Customer and, in so doing, Greenseal shall determine the point of dispatch of the goods from the Republic of South Africa to the Destination.

The packaging of the goods (including, but not limited to the drums and pallets), in which the goods shall be suitably packaged by Greenseal for the export sale) is sold to the Customer together with the goods and, shall be quoted separately and ownership in such packaging shall be transferred together with ownership of such goods.

Invoices for Export goods may only be zero-rated where the Customer agrees to allow Greenseal to arrange shipping through one of the Greenseal shipping agents through which it has an agreement.
Where a Customer chooses to make use of their own shipping agent or where a representative of the Customer collects the goods, VAT will be charged on the Customer’s invoice, and it will remain the responsibility of the Customer to reclaim the VAT amount from the relevant tax authorities.

NEED HELP?

Contact us at info@greenseal.co.za for questions related to refunds and returns.